Rental and Service

Navertica NESS

The NESS vertical solution is a registered Add-On to Microsoft Dynamics 365 Business Central /earlier NAV/, intended for companies with demanding needs in the area of complex services provision including the sale of equipment such as copy machines.

Key processes covered by the solution

• Provision of equipment/device service
• Provision of services based on sales structure
• Sale of services in connection and service contract management
• Invoicing of on basis of service contract billing
• Equipment rental/leasing management

All services that are performed on a contractual basis, have a similar quality – measurability of service provided, this comprises the basis for contract billing.

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Navertica NESS Benefits

• Increased system performance (min. 60%) during service contract creation without the necessity of individual settings with the help of pre-defined templates. Decrease to number of staff required to create and maintain service contracts.
• Joint management of invoicing integrated with invoicing calendar which, enables increased user system effectiveness by 90% against standard system user procedure.
• Variable method for accounting service visit parameters for a machine including rental which assists in providing high-level service with respect to the actual and future needs of needs of the customer without the necessity of repeated modification to system code. This leads to a savings on additional customer system requirements by 60% on average.
• Modern dispatching requires operative management with a minimum of employees. Individual operations have been designed so that they can process online customer requirements as fast as possible while reducing the workload of employees by up to 30%. 
• Offers the direct ordering of service visits with automatic status update which, enables a reduction in the time between the order of a spare part or consumable and the completion of the service visit by 20%.
• Increased transparency behind service visits and reduced customer call time by up to 10%.
• Increased effectiveness of service technicians together with a reduction in reaction time by 30% and a time-savings in processing service orders by 60%.

Key needs

• Effectively create service contracts including the rental of equipment
• Variable settings for types of service that may be invoiced (rental, installment plan, unit-based tariffs, service and maintenance, fees etc.)
• Detailed accounting of meter readings, service and invoicing histories
• Easy to use tool for batch service invoicing
• Dispatch board for registering and planning service visits
• The possibility to integrate online service dispatching via MDA for service technicians
• Interface for customer e-mail notification of service process status (informs throughout course of service process)
• Web-based ordering system for goods and services integrated with sales and purchasing (B2B, B2C)
• On-line accounting of all transactions into general ledger

Key Functions of NESS Vertical Solution

Service Contract and Service Item Card 

• Wizard for creation of Service item card-contract before actual machine sale 
• Meter reading entries on Service item 
• Subsystem for meter readings
• Wizard for creation of contract from Sales or Service item 
• Adjustment of sample contract as template 
• System for creating contract service provisions – i.e. service functions 
• Batch processing of invoiced services 
• Pricelist update using batch function
• Integration of fixed assets and contract

Service Orders/ Visits to Customer 

• Wizard for creation of service orders 
• Automatic update of service order status according to status of ordered service items 
• System for meter reading entries into service orders  
• E-mail notifications of service status to customer  
• Wizard for frequently ordered items 
• Planning and tracking of service status via expanded dispatch board

Other Functions

• Management of machine buy back
• Configurator of compatible components and services for machine sale
• Splitting services across cost center/department via template
• Machine claim management integrated with sales and service